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• Can I change or cancel my order after placing it?
Once an order is placed, it is processed promptly. If you need to make changes or cancel your order, please contact us as soon as possible at admin@mintymodel.com. We will do our best to accommodate your request before the order is shipped.
If you have any other questions or need further assistance, please feel free to contact us.
If you have any other questions or need further assistance, please feel free to contact us.
• Do you offer gift wrapping services?
Currently, we do not offer gift wrapping services. However, we ensure that all items are securely packaged to prevent damage during transit
• Why should I buy from your online store instead of a physical retail shop?
By operating exclusively online, we eliminate the overhead costs associated with physical stores. This allows us to offer a wider range of products at more competitive prices.
• Are your shipping costs expensive to my country?
We strive to keep shipping costs competitive and transparent. We do not profit from shipping fees, and we can declare items as gifts upon request to potentially reduce customs duties.
• Do you have a physical retail store?
No, we operate solely online to keep costs low and pass the savings on to our customers.
• Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email to monitor your shipment's progress.
• What should I do if I receive a damaged or incorrect item?
Yes, we offer international shipping to many countries. Shipping costs and delivery times vary based on the destination.
• How can I contact customer service?
You can reach our customer service team via email at admin@mintymodel.com. We aim to respond to all inquiries within 24 hours.